Frequently Asked Questions about Parchment

  • Why is Chesterfield County Public Schools now using Parchment for transcript delivery?
    • The majority of higher education institutions and verification agencies have transitioned to the use of electronic delivery of student credential information. In order to ensure that our current and alumni students receive the highest level of service for transcript delivery, we have partnered with Parchment for the delivery of all high school transcripts.
  • How long will it take to process my transcript request?
    • Typically it can take up to 7 business days for processing. Please allow additional processing time if you make your request during peak periods or when the district is closed.
  • How can I check the status of my transcript request?
    • You will always have immediate access to your online order status through your Parchment portal account and email notifications.
  • What is the fee?
    • Currently enrolled students: No Charge for Electronic delivery
    • All Alumni, paper delivery, FedEx, overnight, etc…fees vary depending on service requested.
  • What if I made a mistake while setting up my account?
    • All requests will be checked for accuracy. Any inaccurate information may result in your order not being processed or cancelled. You will receive email notifications regarding your request status. Please respond promptly if additional information is required.
  • How secure is my information?
    • Parchment does not email transcripts/documents; rather it sends a secure link to the receiver. The receiver must log into his/her Parchment portal account to download the transcript/documents.
  • What is the difference between an Official vs. Unofficial transcript?
    • Official transcripts bear the school’s official seal and are delivered to the receiver stating “Official.” This is the most commonly requested transcript type and is used for college admissions, scholarships, employment verification, DMV application, Social Security application, citizenship applications, etc…
    • Unofficial transcripts do not bear the school’s official seal and are not marked as “Official.” This type of transcript is generally used for personal records.
  • Can I request a copy of my transcript be sent to me?
    • In creating your Parchment account, your personal email would be entered as the receiver of either an official transcript or the unofficial self-view transcript.
  • Can I send my transcript to more than one destination?
    • Yes. After you select your first destination in your Parchment account, you will select “Save and Add Another”.
  • What if I have an unique ID or Tracking Number that needs to be included with my transcript?
    • During the Parchment check-out, you can enter that information in Order Details under Application Tracking Number.
  • How do I send my transcript to a third-party vendor (ie: employer, recruiter, education verification company, attorney, etc…)
    • Two options – confirm with your receiver regarding their preferred option:
      • With your signed consent, the receiver can make a request on your behalf or you can enter the receivers’ email address so that they will receive a secure log-in link to download the document(s).
      • You can request that the documents be delivered to yourself electronically or via mail (please note Parchment fee differences).
    • I withdrew from high school and did not graduate from CCPS. How should I make a request for transcript?
      • You will set up your Parchment account to request a copy of your high school transcript based on the last high school attended and the last school year attended.
    • Can I get a copy of my high school diploma?
      • No. A diploma is a commemoration of your achievement and is not a legal document. Official certification of your degree is made only through an official transcript.
    • I attended multiple CCPS high schools. Do I have to place an order with each high school?
      • No, transcripts are cumulative. Therefore, your high school courses taken and grades earned will be reflected on your final transcript. You only need to make an order from the high school that you graduated from/last attended in the district.
    • How do I get a transcript for courses taken at Chesterfield Technical Center while I was in high school?
      • Courses taken and grades earned at Chesterfield Technical Center while in high school are reflected on your high school transcript. You will set up your Parchment account to request a copy of your high school transcript based on the last high school attended and graduation year/last year attended.
    • How do I get a copy my GED Certificate?
    • I withdrew from/last attended CCPS in elementary or middle school and never attended high school in the district. How should I make a request for transcript?
      • You will NOT access your transcript through Parchment. Instead, complete the Transcript Request Form-ES & MS ONLY and return it to the email/fax/address located on the bottom of the form for processing.
    • Who do I contact for help?

Transcript Hold inquiries or questions concerning a transcript should be made to the high school counseling office.