System Requirements

• https://www.edgenuity.com/techsupportdocs/Edgenuity_MinimumSystemRequirements.pdf

• https://community.canvaslms.com/docs/DOC-10720-what-are-the-browser-and-computer-requirements-for-canvas

• https://community.canvaslms.com/docs/DOC-13692-canvas-limited-support-guidelines-for-mobile-browsers-on-tablet-devices

Hardware

Platform: Windows 10; Our courses also support CCPS-issued Chromebooks, but you will need to get direct Chromebook support at your home school building.

Please note: Mac computers may be used, but CCPS technology standards only support PC computers and CCPS-distributed Chromebooks. Using a Mac product may result in problems for the student for which CCPSOnline may not be able to provide direct assistance.

Internet and Email Account

Students will need regular access to a computer with high-speed access to the Internet, preferably from home.

Email is the primary method of communication for CCPSOnline. The student and parent will need an active email address that is checked regularly. Questions should be emailed to the online teacher. Any change of email address must be reported to your teacher and to [email protected]

Chromebook broken?

Chromebooks are serviced at the student’s home school (even if CCPSOnline is the only school they attend). For Chromebook support, please complete the Virtual Learners Tech Support form. Additional information can be found on the Chromebook Helpdesk website.

If You Have Technical Issues

1. Clear your cache, and restart your computer.
2. Check that Google Chrome is up-to-date.
3. Email your teacher and describe in detail the problem you are experiencing (Include: computer type, operating system, and browser). A screenshot is helpful. Your teacher will either be able to answer your question or will contact technical services to find the answer to your question.

Instructions can be found at:

CCPS’ Anytime, Anywhere Learning site.

Teachers use Canvas to personalize instruction and provide engaging and relevant content that supports student-driven learning. Students may access their Canvas courses anytime and anywhere using their CCPS credentials. Parents may view their child’s courses in an observer role. Visit our Parent Canvas Overview website to learn how to setup your parent account and how to login to observe your student’s courses.