Chesterfield Schools extend call center support for families

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In an effort to continue to better serve students and families as the school division’s Recovery of Learning summer program and online summer classes start, Chesterfield County Public Schools is extending Call CCPS through July 16. The call center, launched in April, has helped connect hundreds of families to academic, technology, and social and emotional supports available within the school division and family-related resources accessible throughout the community.

Call CCPS will continue operating Mondays and Wednesdays from 9 a.m. until 1 p.m. through July (The school division is closed on Fridays during the summer. The division will be closed July 6 in observance of the July 4 holiday, as well.)

“Though in-person, onsite teaching ended in March, we want to make sure our students are fully prepared for next year. Team Chesterfield staff members have been working diligently to develop our Recovery of Learning summer program, so that learning continues and concepts from the school year are reinforced,” Superintendent Dr. Merv Daugherty said. “We want to make sure that we are there to provide assistance and support for our students and families during this summer transition.”

Chesterfield County Public Schools families can call 804-639-8689 for support. Translation support will be available immediately in Spanish, or within a short period of time in other languages through the school division’s language line support program.

Team Chesterfield staff members will be available to answer questions about the school division’s Recovery of Learning and online summer school courses, provide support for navigating the school division’s learning management system (Canvas), and help connect families to resources that can address mental and social well-being during this time of uncertainty. Special education teams will continue to be available to provide support for students participating in the division’s summer programs.

Specific questions about Recovery of Learning and online summer school assignments may be referred back to the student’s teacher. If a call-center support staff member cannot answer the question immediately, the caller will receive a call back within 24 hours from a school division specialist more familiar with the specific inquiry.

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