Family Resource Hub

Chesterfield County Public Schools

Friday Update – September 25, 2020

Call Center for Cohort No. 1 Special Education Families #

Chesterfield County Public Schools is ready to greet certain Level 2 special education students previously identified as eligible to return on Sept. 29. As these students return, the Department of Special Education will open a call center for these Cohort No. 1 families to answer questions and help provide an extra layer of support. 

The Cohort No. 1 Call Center will be open Tuesday- Friday from 7 a.m.- 4:30 p.m. Chesterfield County Public Schools families can call 804-639-8787 for support. Support is available in other languages as well. 

Specific questions about a Cohort No. 1 child’s accommodations may be referred back to the child’s case manager. If a call-center support staff member cannot answer the question immediately, the caller will receive a call back from a school division staff member more familiar with the specific inquiry.

Technology Live Help Desk #

young child with laptop

The live Technology Help Desk was a great success!

As we become more proficient in our virtual learning environment and initial issues are resolved, we have decided to return our Instructional Designer team back to their schools to support teachers. 

If you have a Chromebook, Canvas or log-in question or concern that previously would have gone to the Technology Help Desk, please start with the Instructional Designer at your school. The front office can connect you.

If they are unable to resolve your concerns, they will put you in touch with a member of our Instructional Innovation team.

Chromebook support and repair sites to continue Sept. 29- Oct. 1 #

With more than 60,000 personal learning devices being used by students for virtual learning or CCPSOnline courses, Chesterfield County Public Schools will continue to provide support and repair opportunities Sept. 29-Oct. 1.

Monday, Sept. 28

  • Closed

Tuesday, Sept. 29

  • 8-9:30 a.m. at L.C. Bird High (10301 Courthouse Road)
  • 3-4:30 p.m. at L.C. Bird High (10301 Courthouse Road)

Wednesday, Sept. 30

  • 8-9:30 a.m. at Monacan High (11501 Smoketree Drive)
  • 5-6:30 p.m. at Monacan High (11501 Smoketree Drive)

Thursday, Oct. 1

 3-4:30 p.m. at L.C. Bird High (10301 Courthouse Road)

A parent and/or student will need to provide a student ID number in order to adjust the school division’s inventory records. Appropriate social distancing protocol will be followed to protect students and staff.

Please note, these support dates and locations are for next week only. We will re-evaluate the Chromebook support and repair needs moving forward.

Tech It Out #

Now more than ever, technology is an integral part of life. 

On a daily basis, Chesterfield County Public Schools students maneuver through several technology platforms in their virtual classrooms to learn new content, complete activities and communicate with their teachers. These learning applications and management systems may be familiar to some, but most Chesterfield County families only have a smattering of knowledge in navigating these applications.

As families work together to support their child’s virtual or hybrid learning, the lack of knowledge or experience with apps and devices can become overwhelming. To assist families in keeping up with the constantly evolving developments in the technology applications that children are using for school work, Chesterfield County Public Schools’ Office of Family and Community Engagement is hosting their third annual Tech It Out event, albeit virtually. 

This year, the technology support event for families will be held over a one month period and will host asynchronous virtual technology sessions as an opportunity for families to dig deeper into school-based technology.  Sessions will provide general technology instruction for Chromebooks, Canvas and Google. Hands-on skills and internet safety will be a specific focus in several sessions as well.

From Sept. 18 through Oct. 16, the Office of Family and Community Engagement will share a series of practical, instructive resources to help families understand and manage the digital landscape that their child utilizes as a student in Chesterfield County Public Schools. 

Families are invited to explore one resource each day of the week or simply select the topics that are of interest to them from a weekly menu of virtual sessions. Tech It Out sessions will be released each week and will be available at, as well as on the Family Resource Hub in the FACE Events section.

Community-Based Resources for Students and Families In Crisis #

At times, students and families face challenges that feel unmanageable. Our Mental Health Support Specialists developed a list of contacts families can call for help in different areas. Please do not hesitate to reach out to your local school counselor for assistance. However, many of these contacts have after hours numbers to offer help to students and families at night and on the weekends as well.

Virtual College Fair #

The Virginia Association of Collegiate Registrars and Admissions Counselors (VACRAO) is proud to present a Virtual College Exploration program, for all Virginia students, Sept. 14-Nov. 5. 

The eight-week program consists of hundreds of opportunities for students to learn about the college search process and about many different colleges through panel presentations and weekly Virtual College Fairs. 

Students will gain a wealth of college knowledge, get exposure to a variety of colleges, and have the opportunity to ask questions of admission counselors, all in a safe, flexible, online environment. All high school students, transfer students, parents, and counselors throughout Virginia are all welcome to attend. Participation is free.

Students should participate live so they can ask questions and interact with the college admission counselors. If students are unable to attend live, we still encourage them to register for the sessions they are interested in and recordings will be available later. Additional information about the program can be accessed here.

Nominate a Game Changer #

Does your child have an amazing teacher? Is the office staff at your child’s school top notch? Consider submitting a nomination for the Superintendent’s Game Changers Award! Suggest your favorite staff member for this award by filling out this Game Changers Form


If you would like to recognize a Team Chesterfield Game Changer who has gone above and beyond, simply complete the nomination form at (Please know that your comments may be shared publicly as the recognition occurs.)

Game Changer nominations are due by the close of business on the 21st of each month.

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